We want you to be delighted with your purchase but if you are not you can return any item within 14 days of receipt as long as it is unused and in its original packaging.
We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will send any exchange items free of postage charges.
You have a right to cancel your order within fourteen working days of receiving your purchase. This fourteen day period begins the day after you receive the items from us. Please notify us in writing within fourteen working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund excluding any delivery charge.
Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and are toiletries or beauty products if the seals have been broken, and earrings.
You may also want to see our Standard Terms and conditions.
Standard 3-5 Working Day Delivery
Standard UK delivery is £3.95 for orders. Your order will be dispatched within 3-5 working days.
Next Day Delivery
UK Next Day delivery is £9.95. Your order will be dispatched on the same day if you order before 14:00 on a working day, and should be with you the following day. Some postcodes will take longer, see below for details.
If your order contains items with different in-stock dates, you will be able to have your order sent out as two dispatches:
Next Day Postcode Exceptions
Unfortunately there are some UK postcodes which will take 2 working days to deliver to:
BT, HS, IV, KA27, KA28, KW, PA2, PA3, PA4, PA6, PA7, PH, TR21, TR22, TR23, TR24, TR25, ZE
If your country isn't listed here we can do a custom delivery quote for you, please contact us.
UK and International Delivery Charges
All our next day deliveries are sent out using a signed for courier service. For security purposes, we do not deliver to P.O. Box numbers.
Please be aware that for international deliveries, local import duties may apply.
Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks.
Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Carrier actions which are beyond our control. Please contact us at firstname.lastname@example.org as soon as possible if you do not receive your goods within a reasonable time. We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us.
If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within fourteen (14) days of delivery at email@example.com Please do not sign for any packages that are damaged or opened.
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